Last Updated: July 2026

Welcome to PREMIER LUXURY MOUNTAIN RESORT. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

1.1 Information You Provide:

• Personal Information: Name, email address, phone number, mailing address, payment information, and any other details you provide when making a reservation or inquiry.
• Communication Data: Records of your correspondence with us via email, phone, or our website.

1.2 Information We Automatically Collect:

• Log Data: Information such as your IP address, browser type, operating system, referring/exit pages, and date/time stamps.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our website.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: Process reservations, manage bookings, and provide customer support.
• To Improve Our Services: Analyze usage data to enhance user experience and improve our offerings.
• To Communicate: Send you updates, promotional materials, and other information related to our services.
• To Maintain Security: Protect against fraud and ensure the security of our website and services.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
• Legal Requirements: When required by law or to protect our rights and property, we may disclose your information to relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal obligations.
• Opt-Out: Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us at marketing @ premiermountainresort.com

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Last Updated” date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

10. Guest Check-in Data Collection

When you check in at Premier Luxury Mountain Resort, we collect your full name, email address, phone number, room number, and electronic signature through our digital check-in system.
Legal basis. Your contact details and signature are processed on the basis of contract performance (accommodation agreement) under GDPR Article 6(1)(b). If you choose to opt in to marketing communications, that data is processed on the basis of your freely given consent under GDPR Article 6(1)(a).

Retention. Check-in records are retained for a minimum of 5 years as required by Bulgarian accounting and tax legislation. Marketing data is retained until you withdraw your consent, which you may do at any time by contacting us at [hotel email].

Storage and security. All check-in data is stored on a secured server located within the European Union. Electronic signatures are stored in a protected directory accessible only to authorised staff. A backup copy is maintained via Google Workspace (Google LLC, USA), processed under Standard Contractual Clauses pursuant to GDPR Article 46.

Your rights. You have the right to access, rectify, or request erasure of your personal data. Requests for full erasure of check-in records may be deferred until the statutory accounting retention period has elapsed, as we are legally required to retain this data. To exercise any of your rights, contact us at [hotel email].

Supervisory authority. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) at www.cpdp.b

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PREMIER LUXURY MOUNTAIN RESORT
11, Karamanitza str. P.O. Box 73, 2770 Bansko, Bulgaria

Email: info@premiermountainresort.com

Thank you for choosing PREMIER LUXURY MOUNTAIN RESORT. We are committed to protecting your privacy and ensuring a safe and enjoyable experience.